> ## Documentation Index
> Fetch the complete documentation index at: https://docs.triplesession.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Push Call Data to Your CRM

> Push call summaries and deal insights to HubSpot or Salesforce as Notes or Properties — manually from any recording or automatically after every call.

Triple Session gives you two ways to push call data into your CRM: update specific deal properties with structured insights, or log information as timestamped notes on Deal, Company, or Contact records. You can trigger either method manually from a recording, or configure automation so the sync happens as soon as every call ends.

<Note>
  Before syncing data, make sure your CRM is connected. See [Connect HubSpot CRM](/crm/connect-hubspot) or [Connect Salesforce CRM](/crm/connect-salesforce) to get started.
</Note>

<Note>
  To configure automatic note pushes, object matching, routing, HubSpot Meetings, Salesforce Events, and task creation, see [Sync Settings](/crm/autofill-settings).
</Note>

## Method 1: Update specific CRM properties

Use this method when you want to write targeted insights — such as next steps, budget, or key pain points — into pre-defined fields on a Deal record. Each insight maps to a specific CRM property, so your data lands exactly where it needs to be for reporting and filtering.

<Card title="Map Fields required before using this method" icon="table-columns" href="/crm/map-fields">
  An admin must map Triple Session insight fields to CRM properties first. Without a mapping, there are no properties to update. See **Map Fields** to set this up.
</Card>

**Key considerations:**

* Sending to a property **overwrites** any existing value in that CRM field.
* Only available when syncing to a **Deal** record.

<Steps>
  <Step title="Open the Deal Insights tab">
    Navigate to a meeting recording and click the **Deal Insights** tab.

    <Frame>
      <img src="https://mintcdn.com/triplesession/yFAMl9nxmwZNf4Xx/images/crm/keep-updated-1.gif?s=e8804b619d8802dd8e6658e00d28f8b7" alt="Deal Insights tab in a meeting recording" width="1280" height="720" data-path="images/crm/keep-updated-1.gif" />
    </Frame>
  </Step>

  <Step title="Click Update CRM">
    Click the **Update CRM** button.
  </Step>

  <Step title="Select the deal and choose Properties">
    Confirm the correct **Deal** is selected — search for one if it isn't already associated. Make sure the **Properties** option is selected.

    <Frame>
      <img src="https://mintcdn.com/triplesession/yFAMl9nxmwZNf4Xx/images/crm/keep-updated-2.gif?s=2179ed7942a7f41f02801a191d2e2820" alt="Send summary to Salesforce — Update CRM flow" width="1280" height="720" data-path="images/crm/keep-updated-2.gif" />
    </Frame>
  </Step>

  <Step title="Review the mapped fields">
    Triple Session shows which CRM fields will be updated based on your admin's mapping configuration.
  </Step>

  <Step title="Confirm">
    Click **Confirm and update fields** to push the data to your CRM.
  </Step>
</Steps>

## Method 2: Send information as CRM notes

Use this method to log a full meeting summary or specific deal insights as an activity note on a Deal, Company, or Contact record. Notes create a chronological history on the CRM record without overwriting any structured fields, and they work without any field mapping setup.

**Key benefits:**

* No field mapping required — works immediately after connecting your CRM.
* Preserves a chronological activity log on the CRM record.
* Does not overwrite data in structured CRM fields.
* Supports Deals, Companies, and Contacts.

### Send a summary as a note

<Steps>
  <Step title="Open the Summary tab">
    Navigate to a meeting recording and click the **Summary** tab.

    <Frame>
      <img src="https://mintcdn.com/triplesession/yFAMl9nxmwZNf4Xx/images/crm/keep-updated-3.gif?s=e2ba05253bab73200f0f87aa94b81eb1" alt="Send deal insights to Salesforce as a note" width="1280" height="720" data-path="images/crm/keep-updated-3.gif" />
    </Frame>
  </Step>

  <Step title="Click Update CRM">
    Click the **Update CRM** button on the Summary tab.
  </Step>

  <Step title="Select the destination object and Notes option">
    Choose the destination — **Deal**, **Company**, or **Contact** — and search for the record if one isn't already associated. Confirm that **Notes** is selected.

    <Frame>
      <img src="https://mintcdn.com/triplesession/yFAMl9nxmwZNf4Xx/images/crm/keep-updated-4.gif?s=87c326e8c7b587ef102b5907062cbeb8" alt="Link call to Salesforce CRM record" width="1280" height="720" data-path="images/crm/keep-updated-4.gif" />
    </Frame>
  </Step>

  <Step title="Review the note text">
    The summary text appears in the editor. Edit it if needed before sending.
  </Step>

  <Step title="Confirm">
    Click **Confirm and Update fields** to log the note in your CRM.
  </Step>
</Steps>

### Send deal insights as a note

<Steps>
  <Step title="Open the Deal Insights tab">
    Navigate to a meeting recording and click the **Deal Insights** tab.
  </Step>

  <Step title="Select the destination object">
    Choose **Deal**, **Company**, or **Contact** as the destination record.
  </Step>

  <Step title="Choose Notes">
    Select the **Notes** option.
  </Step>

  <Step title="Review the note text">
    Review or edit the text in the editor.
  </Step>

  <Step title="Confirm">
    Click **Confirm and Update fields** to log the note in your CRM.
  </Step>
</Steps>
