What is the Ask AI Coach & why use it?
Ask AI Coach is an integrated AI assistant designed to help you quickly understand key aspects of evaluated calls. Once a call has been processed and evaluated against its scorecard, you can ask questions about it.
Get Quick Answers: Find specific information or summaries without re-listening to the entire call.
Understand Performance Context: Ask how the call performed against specific scorecard items.
Zero Setup Required: Access Ask AI Coach immediately after a call is processed and evaluated.
Here's how to use Ask AI Coach
Open any call that has been processed and evaluated by the Triple Session.
Click on the "Ask AI Coach" button.
Then just type your question or select any questions suggested within the chat.
💡 Tips & Tricks
Be Specific: The more precise your question, the more relevant and targeted the AI's answer will be. Instead of "How did the call go?", try "What were the main pain points discussed by [Person]?".
Leverage Scorecard Context: Ask questions directly related to scorecard items. For example: "Tell me where the scorecard item 'Asked about budget' was addressed" or "Why was the 'Purpose Clearly Established' item marked as needing improvement?". The AI uses the scorecard results in its analysis.
Iterate on Questions: Try rephrasing your question or asking a follow-up question for more details.
Combine with Manual Review: Use Ask AI Coach to quickly navigate to key moments or get summaries, but don't hesitate to listen to crucial call segments yourself for complete context and nuance.