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July 13, 2026New
Roleplay got its biggest upgrade yet: a home page organized around scenarios instead of a flat persona list, an unscored practice mode, three difficulty levels per persona, and a Team analytics tab that shows managers whether — and how — their team is practicing.

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A new home, organized around scenarios

The new Roleplay home makes it effortless to find the right practice partner. Personas are now grouped into scenarios like Cold Call, Discovery Call, Objection Handling, Contract Renewal, and Upsell / Cross-sell — so you start from what you want to practice. Pick a scenario, filter by language, and go.
Roleplay home with scenario filters — Cold Call, Contract Renewal, Discovery Call, Objection Handling, Upsell / Cross-sell — and persona cards showing goal, language, and session count
Each persona card leads with its goal — for example, “Book a 30-minute discovery meeting with a specific day and time confirmed” — so it’s clear what a roleplay is about before you start. We ship a set of default scenarios, and you can create custom scenarios to group personas the way your team works. A persona can live in multiple scenarios. If a scenario is missing a prospect that matches your market, anyone can request a persona directly from the page.

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Difficulty levels

Personas now come in three difficulty levels — Easy, Intermediate, and Hard — grouped under a single persona. Reps pick the level that matches where they are, and call reports show which difficulty was used. The persona engine was also rebuilt to be more realistic: personas talk less, much closer to a real conversation.

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Practice mode

Reps can now run a roleplay in Practice mode — a private run with no score or report — to explore a persona and build confidence before going on the record. Scored sessions remain the default.
Start Practice button with the mode picker — Scored (full report with a score) or Practice (private run, no score or report)
Scoring is also now handled automatically on our side, so every scored session gets its report — even if the tab closes mid-session.

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Team analytics for managers

The new Team analytics tab answers the questions managers actually ask about a practice tool: is my team practicing, what are they practicing, how much time are they putting in, and how are they scoring.
Roleplay Team analytics — active reps, sessions, practiced time per rep, average score, most practiced scenarios, and a weekly practice trend chart
Filter by date range, scenario, workspace, and rep. The overview shows active reps, total sessions, practiced time per rep, and average score, alongside the most practiced scenarios and a weekly trend of sessions and scores. Click any rep to drill into their practice: sessions, average score, and practiced time broken down by scenario and persona, plus their latest scored reports.
Member drill-down showing one rep's sessions, average score, practiced time, practice by scenario and persona, and recent scored roleplays

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Also in this release

  • Audio player on roleplay reports — roleplay call reports now include the session recording, so managers can listen while they review instead of reading the transcript alone.