Documentation Index
Fetch the complete documentation index at: https://docs.triplesession.com/llms.txt
Use this file to discover all available pages before exploring further.
April 9, 2026Improvement
Analytics has been rebuilt around what to do next, not just what already happened.
Performance Overview by Scorecard Type
The Performance Overview chart now shows volume per scorecard type — so you can see not just how teams are scoring, but what kinds of conversations they’re having. Click any day or week to drill down into a detailed list of scorecards and their metrics.
Team Performance Map
A new Team tab shows a two-axis performance map: volume (x-axis) versus score (y-axis). At a glance, managers can see where each rep sits — and identify who needs coaching vs. who can serve as a benchmark.
Scorecard Section Breakdowns
When viewing a specific scorecard, you now see each section and its criteria with week-over-week trends. Spotting which section is dragging down a rep’s score — or which rep is strongest in a given area — is now a single view.
Scorecard Insights
Each scorecard now generates automatic insights based on patterns across all calls scored with it. No prompt required — it runs in the background.