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November 3, 2026New
Moments is rebuilt around finding the right example for the skill you’re working on. It now opens on your Training Focus, breaks every moment down step by step, searches by meaning, covers audio meetings and keeps playlists up to date for you.

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Moments home

Moments now opens on For your focus: moments for your Training Focus skill, with the ones you haven’t watched first.
The Moments home: search, skill pills, a "For your focus" row of Objection handling moments, and a Playlists row with smart playlists
Below it are your Playlists and the ones shared with you, each showing how many moments are new this week. All moments has everything else, sorted by Newest, Most watched or Most liked.

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What happens

Every moment now has a What happens panel next to the video that breaks it into steps: the Trigger, the Move, the Response and How it ended.
A moment with its video on the left and What happens on the right, listing the trigger, the move, the response and how it ended; Helpful is pressed below the video
Click a step’s time to jump to it. Switch to Full meeting to keep watching from where the moment ends.

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Ratings

Every moment has Helpful and Not helpful, with optional reasons and a note. Ratings rank Most liked and help AI Coach choose better moments for development plans. They replace reactions and Manager’s Picks.

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Search by meaning

Search understands questions. Ask “how do we answer ‘we already use another tool’?” and you get the moments where teammates handled that objection, even when nobody used those words. Press / anywhere in Moments to search.

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Audio Moments

Audio Moments is in beta. To turn it on for your team, ask your Customer Success Manager.
Moments used to need video. Audio meetings now get moments too: calls from Aircall and other dialers, and audio files you upload.
An audio moment: the waveform, one lane per speaker showing who talks when with the current speaker highlighted, a Moment / Full meeting toggle, and "What happens" on the right
  • One lane per speaker under the waveform shows who talks when.
  • The current speaker is highlighted as it plays. Hover to see who was speaking at any point, and click to jump there.
  • What happens, ratings and Full meeting work as they do for video.
  • Make your own by selecting a stretch of the waveform on an audio meeting’s report.
To see only audio moments, open Filters → Audio or video and pick Audio. Roleplays get moments too. They’re hidden from the library by default: open Filters → Conversation and pick Roleplays to see them.

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Smart playlists

Smart playlists are in beta. Turn on Keep it up to date when you create a playlist and describe the moments you want, or start from a skill or a suggested idea. A preview shows the moments it starts with.
The New playlist dialog with "Keep it up to date" turned on, a rule describing the moments, skill and idea chips, and a preview showing the playlist starts with 17 moments
New matches are added every night. Moments you remove stay out, and you can still add moments by hand. Share a playlist with one or more workspaces and your team can press Play all to work through it in order. Each person only sees moments from meetings they can already open.

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Also in this release

  • One library for the whole company. Workspaces are now a filter. Old library and playlist links redirect.
  • Filters for workspace, teammate, scorecard, section, skill, audio or video, and conversation type. They apply to search too.
  • Select several moments to add them to a playlist, or remove them from one, at once.
  • A better playlist page, with Play all, watched progress, Hide watched, drag to reorder, and bulk remove with Undo.
  • Create a moment from any transcript line, or from a transcript search result. AI Coach suggests the title and description.
  • A mini player on audio meeting reports keeps the audio playing as you move between tabs.