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Ask AI Coach is an integrated assistant that lets you query any processed call directly. After a call has been evaluated against its scorecard, you can ask specific questions about it and get instant answers drawn from the call recording and its evaluation results — without re-listening to the full conversation.

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How to use Ask AI Coach

  1. Open a processed call — Navigate to any call in AI Coach that has already been processed and evaluated.
  2. Click Ask AI Coach — The chat input opens within the call report.
  3. Type your question — Enter a specific question or select one of the suggested questions displayed in the chat.
AI Coach analyzes the call recording and scorecard evaluation to generate a targeted answer.

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What kinds of questions you can ask

Ask AI Coach works best when your questions are specific to the call or its scorecard evaluation. Examples of useful questions:
  • “What were the main pain points discussed by the prospect?”
  • “Where in the call was the scorecard item ‘Asked about budget’ addressed?”
  • “Why was the ‘Purpose Clearly Established’ item marked as needing improvement?”
  • “Summarize how the rep handled objections in this call.”
  • “What was agreed on as the next step at the end of the call?”

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Tips for better answers

The more precise your question, the more relevant the answer. Instead of “How did the call go?”, ask “What were the main pain points discussed by [Person]?” to get a focused, actionable response.
Ask questions that reference specific scorecard items directly. For example: “Tell me where the scorecard item ‘Asked about budget’ was addressed” or “Why was ‘Purpose Clearly Established’ marked as needing improvement?” AI Coach uses the scorecard results as part of its analysis.
If the first answer does not give you enough detail, rephrase your question or ask a follow-up. Ask AI Coach can handle multi-turn conversations about a call.
Use Ask AI Coach to navigate quickly to key moments or get summaries, but listen to crucial segments yourself when you need complete context and nuance.
Ask AI Coach is available on any call that has been fully processed and evaluated by Triple Session. The feature is not available on calls that are still being processed or that were not evaluated against a scorecard.