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Documentation Index

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A Moment is a short, automatically extracted clip from a sales call that highlights a key interaction. Triple Session’s AI scans your recorded calls and segments the most relevant and impactful sections — such as objection handling, competitor mentions, and value proposition delivery — so you can review what matters without watching the full recording.
AI Coach interface showing extracted Moments from a sales call

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What you can do with Moments

Analyze and learn

Review critical parts of sales calls without listening to the entire conversation. Understand how reps handled specific scenarios like objection handling, value proposition delivery, and competitor comparisons. Pinpoint areas for improvement and highlight success stories.

Search and explore

Use tags and filters to quickly locate Moments across your team’s calls. Filter by tags such as “Objection Handling,” “Value Proposition Delivery,” or “Competitor Mention,” as well as by team member, topic, or call.

Train and coach

Use Moments in coaching sessions to show real examples of good practices and areas needing improvement. Compile key Moments from multiple calls to develop targeted training materials backed by real-world scenarios.

Share insights

Share Moments with your team to showcase success stories, align on sales strategies, or address recurring objections. Moments make it easy to spread learnings from top performers across the whole team.

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How Moments are generated

Moments are created automatically by Triple Session’s AI whenever a call is processed. The generation process works as follows:
  1. Call processing — The video recording is uploaded to the system after a sales call is completed.
  2. AI analysis — The AI scans the video for key sections based on your process, speech patterns, keywords (such as objection handling or competitor mentions), and contextual cues like shifts in tone or key decision points.
  3. Segmentation and tagging — The AI extracts clips and assigns relevant tags, for example “Budget Constraints” or “Competitor Mention.”
  4. Auto-organized — Moments are stored and made searchable, ready for review, coaching, and sharing.
Moments generation workflow diagram

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Where to find Moments

Moments are available in two places inside AI Coach. For all team Moments:
1

Navigate to the Moments tab

Open AI Coach and click the Moments tab.
2

Explore Moments

Use the search bar or filters to find specific Moments by tags, team members, or topics.
3

Review a Moment

Click on any Moment to watch the video clip, read its description, and see related information.
For Moments from a specific call: Open any call report and click the Video tab. This gives you access to the full call recording alongside all Moments generated from that call.
Video tab in a call report showing Moments alongside the recording

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Prerequisites

Moments are generated from recorded video calls. To ensure Moments are created for your conversations, import calls using one of the following methods:
  • Integrations — Sync calls from Zoom or Google Meet directly into AI Coach, or use the AI Coach Bot.
  • Manual uploads — Upload recorded video files directly into the system.
Moments are only generated from video call recordings. Text-only transcript uploads do not produce Moments.